Government funded vaccines, eg childhood vaccinations, are provided at no cost. Other vaccinations are available at our practice but will incur a cost, this will be discussed with the nurse or the doctor during your appointment. In some instances, arrangements can be made in advance with your doctor to obtain a prescription for the vaccine before your appointment.
We ONLY bill WorkCover directly if you have a letter accepting your claim, with a claim number and billing information. In the absence of such a letter, you will be required to pay for the consult and seek reimbursement from your employer or WorkCover.
Our doctors prioritise patient consults in the practice and as such unable to receive or return phone calls. Given that patient concerns are best addressed with a consultation, we encourage you to book a phone or video consult at your convenience. Some conditions will require face-to-face appointment and your doctor may advise you during a telehealth consult.
If you require certificates, referrals, or repeat scripts, kindly make an appointment with your Doctors As practitioners have a duty of care to ensure that medications and referrals are given as appropriate. A short consultation is required for this review.
Such appointments be made on the day if urgent.
We appreciate your feedback. If you have any comment or complaint, you are welcome to provide this feedback via the Patient Feedback Form available at Reception.
If your preference is to provide your feedback outside the practice, kindly use our online form (select “Feedback/complaints” from the list) or email firstname.lastname@example.org.