At HealthFount Medical Centre run an appointment based system. You can book an appointment with your preferred doctor by phoning the practice or online via HotDoc. Urgent medical problems will be dealt with promptly, kindly notify the receptionist. Appointments are made at 15 minute intervals. When making your appointment kindly inform our receptionist if you need extra time.

We endeavor to keep to the appointment schedules as we would not want to keep anyone waiting. However, given the unpredictable nature of medical practice, doctors sometimes run behind time despite best intentions. This is often because a patient requires urgent and unexpected medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment time. Be however rest assured that you will be given the time you deserve

If you no longer require your appointment, we would appreciate you calling to cancel at least 2 hours before the appointment time so the time can be made available to other patients. If you do not give us 2 hours’ notice, or you do not attend your appointment you will be charged a fee ($40 for standard consultation, $80 for long consultation). Please note that you will be unable to see any of our doctors until the fee is paid.

Home Visits

We also offer after home visits to our regular known patients who require urgent medical service and are unable to come to the practice due to mobility or other related issues. Home visits within 10km radius to the practice incur a charge of $300 to the patient per visit. For further information please contact the practice.

Disability Facilities

HealthFount Medical Center is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with the reception.

Test results

It is our Practice policy that patients make appointments to come back and see their GP for their test results. Appointments can be face to face or via Telehealth consultation. Results are not given over the phone by receptionists. If result is urgent, you will be contacted to come in earlier for review. Non urgent review of result should be done within 2 weeks of receiving the notification.

After Hours

If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
Should you require after hour (non-emergency) medical attention, we offer after hour phone consultation for our regular patients between 6pm and 10pm. However, please note that this service is privately billed and requires upfront online payment. You will be able to get some Medicare rebate if you have a valid Medicare card. Go to “after hour phone consultation” follow the steps to book appointment.

If you require bulk billed home visit after hour for less urgent service, call: 13SICK (13-7425) or National Home Dr service to arrange a home visit or Health Direct 1800 022 222 (a 24-hour health advice line)

Phoning your Doctor

Our doctors prioritise patient consults in the practice and as such unable to receive or return phone calls. Given that patient concerns are best addressed with a consultation, we encourage you to book a phone or video consult at your convenience. Some conditions will require face-to-face appointment and your doctor may advise you during a telehealth consult.

Your Privacy, Our concern

The HealthFount Medical Centre takes the privacy and security of personal health information very seriously. This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. Read our full policy here


Please note, due to COVID-19 we are not currently offering a walk-in service. Usually in some instances, depending on doctor availability, walk-in appointments may be possible. We advise all patients to download our HealthFount App or contact the practice to check availability before coming in.